Guarantee & Replacement Guidelines
Return & Refund Policy
Superb Technologies aims for 100% customer satisfaction. Read our return and refund guidelines below to understand how replacement or credit processes work for defective or incorrect hardware.
Eligible Return Cases
- Item received in damaged condition during transit (requires unboxing video proof within 48 hours).
- Item is DOA (Dead on Arrival) due to manufacturing defect.
- Incorrect item delivered that does not match the product specification ordered.
Non-Returnable Items & Conditions
- Electronic components (ICs, microcontrollers, MOSFETs, driver ICs) damaged due to incorrect wiring, over-voltage, physical tampering, or improper soldering by the user.
- Items returned without original packaging, manuals, accessories, or tags.
- Requests made after the 7-day post-delivery window.
Refund Processing & Mode
Once the returned product is received and inspected at our technical warehouse in Surat, approved refunds will be credited back to the original source account (UPI / Bank Account) within 3 to 7 business days, or issued as store credit per customer preference.
How to initiate a return request:
Email our support desk at support@superbtech.in with your Order ID, clear photos/videos of the defect, and tax invoice.