Cancellation, Return & Refund Policy
At Superb Technologies, customer satisfaction is our top priority. We test and pack all drone components, 3D printer hardware, and electronic parts with strict quality control. Please review our transparent cancellation, return, and refund terms below.
1. Order Cancellation Before Dispatch
You may request a cancellation of your order at any time before the order has been handed over to the courier partner (i.e. before the shipping label/AWB is generated):
- 100% Refund: Orders cancelled before dispatch will receive a full 100% refund with zero cancellation fees or deduction.
- How to Cancel: Contact our support team immediately at [email protected] or WhatsApp/Call (+91) 8080964800 with your Order ID.
- Post-Dispatch: Once a tracking number is generated and the package is in transit, the order cannot be intercepted or cancelled. It must be processed as a standard return upon delivery.
2. Eligible Return & Replacement Cases
We provide replacement or full refund for hardware products within 7 calendar days of parcel delivery under the following conditions:
The package or component arrived physically damaged. Please provide clear unboxing video proof within 48 hours of delivery.
Hardware fails to power on or operate upon arrival due to a genuine manufacturing defect before any permanent modification.
The delivered SKU, part number, variation, or color differs from what was confirmed on your tax invoice.
3. Non-Returnable Conditions & Exclusions
Due to the sensitive nature of DIY electronics, drone components, and high-voltage parts, returns cannot be accepted in the following situations:
- Soldered or Tampered Hardware: Microcontrollers, flight controllers, ESCs, MOSFETs, and sensor breakout boards that have been soldered, desoldered, had headers soldered on, or modified by the user.
- User-Induced Damage: Components burnt or damaged due to reversed polarity (+/- reversed), over-voltage, incorrect wiring, short-circuits, or physical impact/crashes.
- LiPo Battery Misuse: Batteries punctured, puffed, over-discharged below 3.0V/cell, or charged with non-balanced chargers.
- Missing Original Packaging: Items returned without original anti-static bags, accessories, documentation, or retail boxes.
- Expired Window: Requests initiated after the 7-day delivery window has elapsed.
4. Inspection, Refund Mode & RBI Timelines
Once your return package is received at our facility in Nashik, Maharashtra, our technical verification team inspects the hardware within 48 hours:
- Replacement: If in stock, a brand-new replacement unit will be dispatched via express courier at no additional shipping charge.
- Refund to Source: If a refund is approved, it is automatically initiated via Razorpay back to your original payment method (UPI account, Bank Account, Credit Card, or Debit Card).
- Turnaround Time: Per RBI payment guidelines, refunds typically reflect in your bank statement within 3 to 7 business days depending on your issuing bank.
5. How to Initiate a Return or Replacement Request
To ensure speedy resolution, please follow these steps:
- Send an email to [email protected] or message us on WhatsApp at (+91) 8080964800.
- Include your Order ID (e.g., #37067), registered email/phone number, and a brief description of the defect.
- Attach clear photos or a short video demonstrating the issue (and unboxing footage if damaged in transit).
- Our support team will review your ticket within 24 hours and share return pickup or shipping instructions to our facility in Nashik, Maharashtra.